Privacy Policy

Vida Solutions L.L.C-FZ ("we", "us", or "our"), the company behind Care Evidence, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Care Evidence platform and related services. This policy applies to all users of careevidence.com.au and any associated applications or services. By using our Services, you consent to the practices described in this policy.

Company Name: Vida Solutions L.L.C-FZ Product: Care Evidence Formation Number: 2537836 Registered Office: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE Contact: info@careevidence.com.au As a data controller, we determine the purposes and means of processing your personal data in connection with the Services.

We collect the following categories of information: Account & Identity Information - Full name, job title, and organisation name - Email address and phone number - Username and encrypted password Platform Usage Data - Care records, compliance documents, and evidence files you upload - Task completions, audit trails, and incident reports - User activity logs and session data Technical Data - IP address, browser type and version, device type - Pages visited, time spent, referral source - Cookies and similar tracking technologies (see Section 8) Communications - Messages, enquiries, and support requests submitted via contact forms or email

We use your personal information for the following purposes: - To provide, operate, and maintain the Care Evidence platform - To authenticate your identity and manage your account - To process and store compliance evidence and related documentation - To send transactional communications (account confirmations, system alerts) - To respond to your enquiries and provide customer support - To analyse usage patterns and improve our Services - To comply with legal obligations and enforce our Terms and Conditions - To send service updates and, where you have opted in, marketing communications We will not use your data for any purpose incompatible with those stated above without your prior consent.

We process your personal data on the following legal grounds: - Contractual Necessity: Processing required to provide the Services you have subscribed to. - Legitimate Interests: Improving our Services, preventing fraud, ensuring security, and communicating relevant updates. - Legal Obligation: Compliance with applicable laws and regulations in the UAE and other jurisdictions. - Consent: Where you have given explicit consent, such as for marketing communications. You may withdraw consent at any time.

We do not sell or rent your personal data. We may share your information only in the following circumstances: Service Providers We engage trusted third-party vendors (cloud hosting, analytics, customer support tools) who process data on our behalf under strict data processing agreements. Legal Requirements We may disclose your data if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of our company, users, or the public. Business Transfers In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections. With Your Consent We may share your data with third parties where you have given explicit consent to do so.

Our servers and operations are based in the UAE. If you access our Services from outside the UAE, your data may be transferred to and processed in the UAE. We take appropriate safeguards to ensure your data is protected in accordance with this policy regardless of where it is processed. For users in Australia, we comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) to the extent applicable.

We use cookies and similar technologies to: - Keep you signed in to your account (essential cookies) - Understand how you interact with the platform (analytics cookies) - Remember your preferences (functional cookies) You can control cookie settings through your browser settings. Disabling certain cookies may affect the functionality of the Services. We do not use cookies for targeted advertising.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. - Account data is retained for the duration of your subscription and for 30 days following termination, after which it is deleted or anonymised. - Compliance records and evidence files are retained in accordance with your organisation's settings and applicable regulatory requirements. - Communication records are retained for up to 3 years for customer support and legal purposes.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include: - Encryption of data in transit (TLS) and at rest (AES-256) - Role-based access controls and multi-factor authentication - Regular security audits and vulnerability assessments - Staff training on data protection and information security While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to notify us immediately of any suspected breach.

Depending on your jurisdiction, you may have the following rights regarding your personal data: - Access: Request a copy of the personal data we hold about you. - Correction: Request correction of inaccurate or incomplete data. - Deletion: Request deletion of your personal data, subject to legal retention obligations. - Portability: Request your data in a structured, machine-readable format. - Objection: Object to processing based on legitimate interests. - Withdrawal of Consent: Withdraw consent at any time where processing is based on consent. - Complaint: Lodge a complaint with the relevant data protection authority in your jurisdiction. To exercise any of these rights, please contact us at info@careevidence.com.au. We will respond within 30 days.

The Care Evidence platform is intended for use by professionals in the health and social care sector. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website with a revised effective date, or by email. Your continued use of the Services after such changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us: Vida Solutions L.L.C-FZ Meydan Grandstand, 6th Floor Meydan Road, Nad Al Sheba Dubai, UAE Email: info@careevidence.com.au We take all privacy concerns seriously and will respond promptly to your enquiry.